Yes, it was unbearable waiting so long. Worse still, the flight came in at 6am in the morning so we were at the airport at 6:30 and it was a cold December morning, so we were shivering in the car, walking back and forth to the collection desk every 30 minutes. We didn't get to see Jofi until after 10! The problem was that the papers hadn't come through, or something like that (it's a really big airport), so we knew our puppy was sitting alone in a crate waiting, somewhere in the same cargo building.I couldn't imagine waiting 4 hours for my puppy. I had to wait 1.5 hours and I was going crazy!!!