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Petsmart Petshotel Experiences

1586 Views 9 Replies 9 Participants Last post by  MaxandMe
We have a new Petsmart in our area that includes a Petsmart Petshotel. Everything about it looks good, but I'd like to hear from anyone that's used the Petsmart boarding.

Have you been impressed with their level of care?
Does the staff seem professional?
Have you had any negative experiences?

One advantage for me is that the Petsmart is close enough to my home that I could ask a couple of friends or neighbors to do a couple of spot-checks when we're out of town. (One friend is only about 10 minutes away.) Most of the other kennels are 30 minutes or more from my home and it would be a bit much to expect anyone to make a trip to check in on Baxter.

I don't need a boarding kennel yet, but I don't want to stress out the first time we go out of town.

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After taking Tate to two other kennels to stay with one even associated with our vet, we went to Petsmart's PetsHotel and love it. The staff takes very good care of Tate and I feel better knowing that there is someone there 24x7 unlike some places. During the time that he is boarded we have him in what they call daycamp. He plays from 8-5 with a break from noon to one. From noon to one, the staff disinfects the playrooms and toys. The dogs have a 'potty' room. I was concerned that he wouldn't understand that the 'potty' room would cause confusion when he got home. No problems whatsoever.. . he does like to sit outside for awhile when he first comes home but otherwise is fine. Based on my past experiences, I wouldn't take Tate anywhere else or trust him with any other staff. He definitely loves everyone there. If anyone decides to use it, I hope that your experience is as good as mine.

Tate's Human
Erica :D
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