Thank you Jac
I like your wording ,although lenghty it gives you the right to make the final call , Good move
I think you covered about all you need to ,,do you mind if i use some of your wording?
I used to give a lifetime guarantee, few issues arise,,however with HD, its subjective ,,full refund does look good on paper, but how do you prove or disprove it was due to other factors or not,, I try to be as clear as i can on our guarantee, i have NEVER not replaced a pup, for any reason, seems some breeders are offering a full refund for something that can have other causes then congential
Guess i have been breeding showing ,,etc etc too long, seen to much,,,
although some seem to think i think i know it all that is not the case, i have been a vet tech, raised trained showed dogs most of my life (from age 16yrs old) im now 50,,,,I certainly hope i know a bit more then most
I may come across as a know it all,,that is not the case, i am still learning, its hard to type and talk and not offend, I never mean to do so, i hope i havent ,,although im sure i have according to one source,
I have learned alot in the last few days..... for one some people i thought i knew and cared about are 2faced,, sad fact, hurts quite a bit,,but i am sure that is what it was meant to do,,
In any case I will do what i KNOW to be right by my dogs, and my clients
its worked for me for over 20yrs ,,and i will continue to care and do what i need to do to make everyone as happy as i can