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a question about warranties or terms

12311 Views 76 Replies 16 Participants Last post by  dgeggis
hi all, I have a question that I've wondered about and if you don't mind I would like to hear from as many of you as possible, about your warranty or guarantee (is there a difference Jac? :wink: )

I'll go first:
My contract states that I will replace a puppy with a puppy if there is a genetic health defect, such as Hip Dysplaysia. That's a pretty standard offer, and thank God I've never had to follow thru. But with how people love their pets, and with knowing someone who gave their puppy not one but 2 hip surgeries (1 on each hip) I have wondered about this.

What would be the difference in refunding the $$ if the family doesn't want to surrender their pet? What if they wanted the cash to place it towards the surgery? (Or whatever the ailment)

Thanks in advance to any of you who will reply. :D
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Our Health Guarantee

We offer a 100% refund to go towards treatment - the owner is not required to return the puppy to receive the refund. However if they would like to return the puppy they can.

If you would like to see a copy of our guarantee just email me.

Hi Maureen,
My contract says it is a warranty against "serious genetic disease" which is a very subjective term. (Warranty and Guarantee are, for all intents and purposes, the same thing...)
I will either replace the puppy, give a full refund or give a new puppy to them (and not get the other one back), it is their choice.
Basicilly, I want to work with my customers so that we get the best solution for them and for the puppy.
I have a lot more to I will PM you!
Hi Maureen, I like to just keep my customers happy I haven't at this time had this issue but I'm sure if we stay in the business long enough it may happen. I would never make a family return the puppy or dog unless they wanted to, and I would still honor any defect. That's just me keep the customers happy and you get referrals!!!
Is it standard for reputable breeders to certify all breeding stock AND offer full refund towards a genetic HD in the future?

Why would a "reputable" breeder only offer 50% and no cert on one of the parents?
I'm not sure I am following you, Wally....could you give more details for filling in the blanks on your question?
I don't think I know what you mean about certifying breeding stock.

I agree your question is a little vague if you could be a little more specific perhaps one of us can help you.
wally said:
Is it standard for reputable breeders to certify all breeding stock AND offer full refund towards a genetic HD in the future?

Why would a "reputable" breeder only offer 50% and no cert on one of the parents?
I think I may follow... one parent has not been certified for hips correct? and they only offer 50% refund for a gentic condition?

That doesnt sound good to me. Both parents should have ALL testing done. I would say a 100% refund would be in order if a serious genetic defect were to present itself.

I have my guarantee on my website at
It is a fairly common guarantee, please feel free to read it.
Yes, that was it. We were just trying to put our priorities in line when choosing a breeder. And the topic of warranties came up. Beyond gender, size, color, location etc...etc...etc...:?

It seems hip testing and a full warranty against genetic health problems mostly will determine if a breeder is considered reputble. Including sale price refund.

We've had HD in our dogs in the past. Both shelter dogs. The main reason we are willing to spend major $ with a breeder and do major research, is we cannot afford to live through that again.

Why wouldnt all breeders test every parent and cover a full warranty if there are genetic issues that are either super slim, or could have been prevented?

They are making a living doing this right :roll:
Hi Wally,
I certainly appreciate the fact that you are doing research on this. It is when people, like you, do their research and carefully select a breeder that we stand a chance of eliminating puppy mills and back yard breeders.
In answer to your questions, I believe it is a moral responsibility that breeders have to their customers...but even more importantly, that they have to their puppies. My question would be, why would a breeder contribute to the possibility that one of these defenseless, loving creatures are born with a severe and debiliting deformity or disease? That seems absolutely heartless.
But, your question is why wouldn't every breeder do this testing and offer refunds...the answer is simple...they are either only in it for the money, or they don't have a clue about breeding...or both.
When you ask if people are making money from this, it is hard to believe (given the high fee charged for Labradoodles) but most of us are barely breaking even. For instance, for me to hip test (I use PennHip) it costs $360 for one dog. Add to that the fee to test (at the same time) elbows and patellas and you are looking at about $600 for one test. If that test comes back with bad numbers...a good breeder knows that they must spay/neuter the dog and find a good home for it. So, they have likely purchased the dog for anywhere between $3000 and $30,000 (Austrailian Multigen) and they have proven that breeding is not now they add to the cost by spay or neuter and then they try to find the best home possible for the dog as someone's pet.
And you start over with another dog.
Some breeders don't want to know! You see, if they don't test, they can't know if they are breeding healthy dogs or they just mark them down and sell them.
Other breeders test their dogs and find a slightly higher possibility of a problem...but they weigh the good qualities of the dog and decide to breed anyway. The difference is that this breeder recognizes that there is a chance that the some of the puppies could be born with a certain problem...and they offer a reasonable time frame (I offer 3 years) and a good warranty. They let the owner decide. They can either keep the puppy that they love and get their money back to apply to treatment. (My preference, because the puppy is in a loving home and that is what is most important.) Or they can return the puppy in exchange for another puppy.
What it boils down to is the same in this business as in all businesses, people are either honorable or they are not. Only in this business not only customers end up on the losing end, but puppies suffer and die.
It takes a very caring and honorable person to be a reputable breeder. That's why you find that not all breeders are reputable.
Sad, but true.
Still, when people like you put the pressure on and refuse to buy from these breeders, they will stop making money and decide that it isn't a good business for them. Maybe you are saving lives. I hope so! Congratulations to you for caring.
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Thank you so much for the well thought out response. I agree with everything you said. Being that we recently lost both our dogs to old age, but both lived with a horrible cases of HD, we are searching for the right breeder to help prevent some of these worries.

You certainly seem to be an asset to not only this forum but also reputable breeders who will do the right things...every time!

Hats off to you!
Thanks, Wally, I try...sure do love these dogs! :D
Our warranty is for three years for hips, and two years for health. It is available on our website now (finally). It refunds the owner up to the cost of the puppy to cover medical treatment. We feel a replacement puppy would be difficult, since 1,, we are a small breeder and 2, once a puppy or adult has been in the home for 3 years the likely hood of someone wanting to return her/him is not high. ALL WE ARE CONCERNED about is the health of our puppy. We do say OUR because they are all ours, forever! We care for them at age 3 as we did for them at birth and will forever. We also offer a refundable deposit. If something comes up, illness, family problem etc we would rather return the deposit then have someone adopt the pup in fear of loosing their deposit and then have a problem in caring for the puppy. We may not be legal eagles but we are in it for the breed and the happiness of both the puppies and their new adoptive parents

OK maybe i need to rework my guarantee, (havent done it in about 2yrs)
would you all mind sending me copies of your contract, and allowing me to use them as a guide line?

thanks bunches Nancy
send to [email protected] if you would please,
,thanks so very much for any assistance you can provide,
hope everyone is well
Copy of my Doodle Contract

Here is a copy of our contract -


Contract must be signed and returned within 10 days or is void.

This agreement is between (Seller) Holly Miller and:
It is agreed between seller & buyer as follows:

The dog sold pursuant to the terms of this agreement is as follows:
Breed________________________________Sex_______ Whelped:___/___/___
Color:______ Dam/Sire_________________________________________________
Adoption Fee:__________________________ Micro-Chip #___________________

Seller certifies that the above described Labradoodle/ Goldendoodle is of sound health at the time of sale. Said puppy has a 2 year health guarantee to be free of inherited genetic disorders from the date of birth.
1). The buyer understands that they are expected to have the puppy examined by their own veterinarian at their own expense within 2 business days of taking possession of the puppy.
a). The buyer understands that if their Veterinarian does find something wrong that the breeder will pay for the medicine required to fix the ailment - not for the veterinarian visit or the testing. A Veterinarian letter and receipt showing cost of medication is required, and any treatment required and expected reimbursement must have prior approval of Breeder.
b). Any request to return the dog to the Seller for a full refund must be made within this period and may only be requested should the dog prove to be sick upon arrival. They are to understand that if they fail to get the puppy examined by a Veterinarian that this agreement will forfeited immediately.

2). The Breeder further guarantees the puppy to the age of 24 months to be free of the following genetic defects:
a). Hip Dysplasia - (requiring pain medications or surgery) - as diagnosed by OFA or PennHip by 24 months of age.
b). Eyes - cataracts or PRA - as diagnosed by a Veterinary Ophthalmologist on or before before 15 months of age.

3). All testing and examinations are the responsibility of the purchaser, should one of the above defects be found the purchaser shall always have the option of keeping the pup or returning it to the Breeder. The buyer understands that the breeder shall refund veterinary treatments up to full purchase price of the puppy or replace the puppy depending on the request of the owner.
a). The hip guarantee shall be terminated should puppy/dog be allowed to become overweight or developing joints be over-stressed at any point during the warranty period. The dog must never have suffered any physical trauma capable of causing lameness of any type, for any duration. Any such trauma shell render this guarantee null and void. Buyer must provide Seller with proof in the form of documentation of OFA rejection and written statement from licensed veterinarian who took the x-rays. We reserve the right to confirm results before a replacement or refund is provided.

4). Said puppy is being sold as a pet only. The breeding of our dogs without written breeding rights under a separate contract is prohibited. Buyer has 6 months to provide to Seller written verification from a licensed veterinarian that spaying or neutering has been preformed. If by the 7th month this has not been done, the health guarantee will be rendered null and void. In addition, any breach in this contract pertaining to spaying and/or neutering may result in repossession of the puppy/dog. Buyer will be responsible for any expenses incurred from reclaiming/repossessing the puppy/dog including legal fees, and up to $10,000 in fines if breeding a Four Paws Doodles Labradoodle or Goldendoodle without prior written consent. No refunds will be issued if any breach in contract results.

5). Buyer agrees to notify the Seller, or allow Seller to re-home the dog should it become necessary at any point during its life.

6). Upon execution of this contract, all veterinary care and its associated costs are the sole and exclusive responsibility of the buyer unless stated above.

Buyer agrees to maintain this dog in good health, provide routine preventative health care, including, but not limited to, inoculations, internal and external parasites, and preventative medication. Buyer agrees to provide fresh water and proper quality food in sufficient amounts. Puppy/dog may not be allowed outside unattended, unless within a secure enclosure. Veterinary records must be provided to seller if requesting refund or replacement. If any of the above preventative care has not been provided, health warranty will be rendered null and void.

The parties agree that this writing represents the entire Agreement between them and that no other representations have been make regarding the dog described above.
Your new puppy will have been seen by a veterinarian, have a health check up with a clean bill of health, appropriate shots and be wormed prior to your receiving the puppy.

I have read the above terms and conditions and agree to be bound by them.
Contract must be signed and returned within 10 days or is void and is non-transferable.

Buyer:________________________________ Date: _________________________

If you can think of any improvments just let me know -

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Thanks Holly
Its actually not to different then my own
thank you so very much for sharing that with me
The main difference I see is that Holly offers full refund towards med bills for genetic illnesses.

Yours is only 50%

Hats off to you Holly!
I give 100% also, and all breeders that I deal also do... Most breeders have their contract on their website also.
Just wondering

How long have you been breeding? (this is question to each breeder reply)

Did you get advice from experienced breeders when creating your contract?
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